Max Moullin

Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement, in the context of a large number of government initiatives including the NHS Plan, Best Value, Clinical Governance and Quality Protects. This book provides a clear explanation of the whole area and includes a wide variety of case studies and examples within health and social care, including the Voluntary Sector.

The book gives extensive guidance on the use the Excellence model, but it does much more than just describe how to use the Model. It provides practical guidance on how organizations can lead, motivate and involve their staff, on partnerships and user involvement, and on the vital area of process improvement. There is also a major section on performance measurement.

Written by a senior lecturer at Sheffield Hallam University, who is also a Director of South Yorkshire Excellence and a member of Trent Regional Health Authority´s Modernisation Board, Delivering Excellence in Health and Social Care will be of considerable value to managers at all levels in health and social care.

Max Moullin is a senior lecturer in Total Quality Management and Organizational Excellence at the School of Business and Finance at Sheffield Hallam University.