• Total Quality Management in Mental Health and Mental Retardation: A Brief Overview

Gary V. Sluyter: TQM techniques, originally applied to a manufacturing environment, can also help improve mental health and mental retardation services.

• The Quality Journey in a Multiservice Agency

Frank Hermsen: TQM principles can also be successfully applied to community mental retardation service agencies.

• A Convergence Paradigm - Strategic Planning and TQM Deployment in Nonprofit Management

Daniel B. Rosen and Warren D. Gross: A community-based MR-DD service agency describes a planned transition in management philosophy through the integration of TQM and strategic planning.

• The Enigma of Client Injuries - Some Remedies and Recommendations

Ajit K. Mukherjee: Statistical process control (SPC)techniques, originally used to improve manufacturing processes, have also been used to address client issues in mental retardation programs.

• Addressing Consumer Expectations in Texas - Integrating TQM Into Mental Retardation Programs

William V. Rago and Adelaide "Addie" Horn: TQM strategies can be useful in improving mental retardation services at the state level by focusing on consumer expectations and requirements.

• Involving Consumers in the Review of Organizational Performance: Lessons Learned

Rick Fox: TQM can be a useful tool in helping involve consumers in the design and improvement of mental health and mental retardation services.

• Performance Improvement in Human Services - A National Survey

Kathleen Bradley Kapsalis, Arthur R.Campbell and Philip McCallion: Results of a national survey of humanservice agencies regarding their acceptance of TQM principles and tools.